At BABY DOLL, customer satisfaction is at the core of everything we do. If you are not entirely satisfied with your purchase, we're here to help. This Return & Refund Policy outlines the conditions and process for returning items and seeking refunds.
1. Eligibility for Returns
- We accept returns under the following conditions:
- The product must be returned within 7 days of receiving the order.
- The product must be unused, unwashed, and in its original condition with all original tags, labels, and packaging intact.
- Products showing signs of wear, damage, alteration, or missing parts not due to our error will not be eligible for return.
- Return requests raised after 7 days from delivery will not be accepted.
2. Return Process
To initiate a return:
- Contact us via email at babydollnightwear@gmail.com within 7 days of receiving your product.
- Provide your order ID, reason for return, and clear images of the product (if applicable).
- Once your request is approved, you may be asked to courier the product back to our return address.
Important:
- Customers are responsible for the cost of shipping the product back to us in case of a return (except where the return is due to a wrong or damaged product sent by us).
- We recommend using a trusted courier service with tracking for sending returns.
Return Address:
- BABY DOLL, COMMONWEALTH TRADING CORPORATION
5 A/B, Chowringhee Lane, Flat- 3J, 3rd Floor, Chowringhee Tower, Kolkata 700016
West Bengal, India - Returns sent without prior approval will not be accepted.
- Please ensure the product is securely packed to prevent any damage during transit.
3. Inspection and Approval
- Once the returned product reaches us, our quality inspection team will review the item.
- This process typically takes 2–7 business days after receipt.
- If the return meets all conditions, a refund or store credit will
be processed accordingly.
4. Refund Process
- We offer refunds in the following manner:
For Prepaid Orders (Paid via
Card, UPI, Netbanking, etc.)
- Refunds are credited back to the original method of payment.
- Refunds are usually processed within 7–10 business days after the return is approved.
For Cash on Delivery (COD) Orders
- Refunds for COD orders are not provided in cash.
- Customers must provide their bank account details (Account Holder Name, Bank Name, Account Number, IFSC Code) or UPI ID to receive a refund.
- Refunds for COD orders are processed via NEFT/IMPS/UPI transfer within 7–10 business days after approval.
Please Note:
- Return courier charges borne by the customer are not reimbursed.
- Refunds are initiated only after the returned item passes quality inspection.
5. Exchange Policy
- If you wish to exchange an item (for size, colour, or a different product), please follow the return process and place a new order after your refund is initiated.
- We do not offer direct exchanges.
6. Non-Returnable Products
- The following items are not eligible for return or refund:
- Products marked as "Final Sale" or "Clearance."
Please check the product description carefully before placing your order.
7. Damaged or Defective Products
- In case you receive a damaged or defective product:
- Notify us within 24 hours of delivery with photographs clearly showing the issue.
- If verified, we will arrange for a replacement or refund at no extra cost to you.
8. Responsibility
- BABY DOLL is not responsible for products lost, stolen, or damaged during the return shipping process if sent independently by the customer.
- We strongly recommend using a trusted courier service with tracking when returning products.
9. Contact Us
For any return, refund, or exchange inquiries, you can contact:
- BABY DOLL Customer Care
Phone: +917058687579
Email: babydollnightwear@gmail.com
Address: BABY DOLL , COMMONWEALTH TRADING CORPORATION ,
5A/B, Chowringhee Lane, Flat- 3J, 3rd Floor, Chowringhee Tower, Kolkata 700016 West Bengal, India
Our team is always happy to help you with any concerns or questions.